Technical Account Leader (Customer Success)

We are seeking a Technical Account Manager (TAM) to join the Customer Success team and serve as the principal technical advisor for our most strategic customers. As a TAM at Articul8, you will be the bridge between our customers and the entirety of our AI platform.

Requirements

• 10+ years of experience in technical account management, technical consulting, or enterprise solution architecture
• Technical breadth in cloud architecture, operations, and the ability to manage executive and engineering relationships
• Strong understanding of cloud platforms (AWS, Azure, GCP), enterprise integration patterns and/or modern AI/ML/GenAI workloads
• Escalating and resolving priority support issues while reducing future recurrence through root cause analysis and process improvement
• Customer-centric mindset, enabling customer success through collaboration with multiple stakeholders
• Strong communication and facilitation skills, with a proven ability to clearly articulate technical concepts and influence both business and engineering audiences
• High level of customer empathy and a commitment to delivering business outcomes
• Willingness and ability to travel for customer engagements

Benefits

• Equity and ownership opportunities in a category-defining company
• A culture of curiosity and technical excellence, where you'll continuously learn and grow
• High ownership of solutions — your work goes live, impacts customers directly, and informs the product roadmap
• A collaborative team that values diversity, inclusion, and creativity, supporting both personal and professional development