Principal Customer Success Manager
AtlanNew York, New York, United States
Posted November 14, 2025
Full Time
About the Company
At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements.
Job Description
Atlan is building the context layer for the modern data and AI stack—the foundation that connects people, knowledge, and tools so data teams can work with clarity and trust. As a Principal Customer Success Manager - East, you will partner with data and transformation leaders to turn that vision into reality by driving adoption of Atlan’s Active Metadata Platform and connecting data strategy to measurable business outcomes.
Requirements
- 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts.
- Strong understanding of the modern data stack ecosystem.
- Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes.
- Proven ability to engage and influence senior decision-makers and economic buyers.
- Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly.
- Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments.
Benefits
- Ownership from Day One
- Limitless Opportunities
- A Global Data Community