Customer Success Manager
ArtisanLondon, England, United Kingdom
Posted February 24, 2026
Full Time
About the Company
We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR.
Job Description
We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs. We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. We're building Ava 2.0, a step change in what an AI employee can do.
Requirements
- Serve as the primary point of contact for a portfolio of Artisan customers
- Guide new users through onboarding and implementation, ensuring they quickly realize value
- Provide ongoing support and education to help customers get the most out of Ava and other AI products
- Monitor account health and proactively address risks of churn or disengagement
- Collaborate with Product and Support teams to communicate user feedback and resolve issues
- Help build and maintain documentation, FAQs, and customer education materials
- Support the development and execution of customer success playbooks and processes
- Track key customer success metrics and maintain up-to-date records in our CRM
- Assist with new feature rollouts, adoption campaigns, and customer outreach
