Customer Success Manager

At Artisan, we're building real AI employees - not copilots, not assistants, but autonomous teammates. We're currently hiring for a Customer Success Manager to lead strategic business reviews and drive customer satisfaction.

Requirements

• 5+ years experience in enterprise customer success
• Experience managing enterprise clients (e.g. $100K+ ARR accounts)
• Demonstrated track record of driving retention, upsell, expansion, and renewal in large accounts
• Strong executive presence; comfortable presenting to C-level stakeholders and leading strategic discussions
• Excellent communication, influencing, and negotiation skills
• Analytical mindset; ability to synthesize data into actionable insights
• High degree of autonomy, proactivity, organization, and ability to juggle multiple complex accounts