The IT Change Manager is responsible for governing, coordinating, and facilitating all IT changes to ensure they are introduced in a controlled, predictable, and secure manner. The role leads the change control process, oversees approval and communication activities, and drives continuous improvement to enhance stability and service quality.
Requirements
- Lead the end-to-end lifecycle of IT changes
- Chair or coordinate Change Advisory Board (CAB) meetings
- Facilitate emergency change reviews
- Maintain documentation, change records, and audit trails
- Evaluate proposed changes for risk, business impact, dependencies, and benefits
- Apply risk-based approval criteria and ensure authorization levels for standard, normal, and emergency changes are followed
- Monitor change outcomes; analyze failed or rolled-back changes; implement corrective actions to improve success rates
- Collaborate with incident, problem, and release management teams
- Improve change processes to increase efficiency, transparency, and responsiveness
- Integrate change practices with Agile, DevOps, and automation initiatives
- Produce and present change performance metrics, trends, and improvement recommendations to IT leadership
- Champion a culture of collaboration, learning, and shared accountability across development, operations, and business functions
- Advise IT and business leaders on change-related governance, risk, and policy compliance
- Mentor and coach change coordinators and process participants
- Communicate change schedules, risks, and user impacts clearly and on time to affected stakeholders
- Build strong relationships across IT domains to align change activity with enterprise priorities
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance