IT Change Manager

The IT Change Manager is responsible for governing, coordinating, and facilitating all IT changes to ensure they are introduced in a controlled, predictable, and secure manner. The role leads the change control process, oversees approval and communication activities, and drives continuous improvement to enhance stability and service quality.

Requirements

• Lead the end-to-end lifecycle of IT changes
• Chair or coordinate Change Advisory Board (CAB) meetings
• Facilitate emergency change reviews
• Maintain documentation, change records, and audit trails
• Evaluate proposed changes for risk, business impact, dependencies, and benefits
• Apply risk-based approval criteria and ensure authorization levels for standard, normal, and emergency changes are followed
• Monitor change outcomes; analyze failed or rolled-back changes; implement corrective actions to improve success rates
• Collaborate with incident, problem, and release management teams
• Improve change processes to increase efficiency, transparency, and responsiveness
• Integrate change practices with Agile, DevOps, and automation initiatives
• Produce and present change performance metrics, trends, and improvement recommendations to IT leadership
• Champion a culture of collaboration, learning, and shared accountability across development, operations, and business functions
• Advise IT and business leaders on change-related governance, risk, and policy compliance
• Mentor and coach change coordinators and process participants
• Communicate change schedules, risks, and user impacts clearly and on time to affected stakeholders
• Build strong relationships across IT domains to align change activity with enterprise priorities

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance