Head of Customer AI Transformation

The AI Transformation Factory is Asana's internal engine for evolving the Customer Experience organization to drive customer adoption of our AI platform. We are looking for a Head of Customer AI Transformation to build and lead this Factory.

Requirements

• 8+ years of leadership experience in customer success, professional services, revenue operations, product management, or technical consulting
• Proven track record of transforming how internal teams operate
• Deep understanding of post-sales motions — customer success, renewals, professional services, and partner delivery
• Strong technical fluency in AI and generative AI technologies
• Direct experience with revenue targets, pricing and packaging strategy, services P&L management, or renewal and expansion motions
• Exceptional at driving change across Product, Engineering, Sales, Finance, Legal, and Channel
• Bias for action with strategic rigor
• Track record of developing top-tier talent, upskilling existing teams through role transitions, and inspiring high-achieving teams

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences