Head of Customer AI Transformation

Asana is looking for a Head of Customer AI Transformation to build and lead the AI Transformation Factory, evolving the customer experience organization to drive customer adoption of Asana's AI platform. The role will redesign post-sales motions, run strategic customer engagements, and drive cross-functional change to accelerate net retention and AI revenue growth.

Requirements

• 8+ years of leadership experience in customer success, professional services, revenue operations, product management, or technical consulting
• Proven track record of transforming how internal teams operate
• Deep understanding of post-sales motions
• Executive presence
• Strong technical fluency in AI and generative AI technologies
• Direct experience with revenue targets, pricing and packaging strategy, services P&L management, or renewal and expansion motions
• Exceptional at driving change across Product, Engineering, Sales, Finance, Legal, and Channel

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options