Product Support Specialist

Asana's Customer Support team helps customers find clarity in their work and get results with Asana. The Product Support Specialist will become an expert in Asana's platform, deliver high-quality support, and partner with the product team to drive product improvements.

Requirements

• Competency in technical support with a proven track record in a customer-facing technical support role within a SaaS or tech environment
• Problem-solving mindset with strong critical thinking skills
• Communication expert with the ability to provide proactive, transparent, and friendly communication
• Fluency in German is preferred but not required
• Technical aptitude with experience in troubleshooting common SaaS issues
• Growth-oriented with a strong desire to adopt new technical and non-technical skills
• AI Curiosity with a willingness to learn and leverage AI tools and emerging technologies

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options