We seek a Product Support Specialist who is both customer-oriented and technically proficient to deliver exceptional product and technical assistance to customers worldwide.
Requirements
- Over 4 years of experience in Product Support, Technical Support, SaaS Implementation, or Technical Account Management
- Strong skills in troubleshooting and problem resolution
- Excellent verbal and written communication abilities
- Capability to support global customers in a fast-paced environment
- A customer-first approach with a strong sense of ownership
- Basic knowledge of SaaS architecture
- Familiarity with SSO (Single Sign-On), APIs, and SFTP is advantageous
- Experience using CRM or support tools
- Proficiency with documentation tools and ticketing systems
- Background in supporting enterprise SaaS products
- Exposure to HR Tech or employee engagement platforms
- Experience collaborating with global teams and working with US clients