Product Support Specialist

We seek a Product Support Specialist who is both customer-oriented and technically proficient to deliver exceptional product and technical assistance to customers worldwide.

Requirements

• Over 4 years of experience in Product Support, Technical Support, SaaS Implementation, or Technical Account Management
• Strong skills in troubleshooting and problem resolution
• Excellent verbal and written communication abilities
• Capability to support global customers in a fast-paced environment
• A customer-first approach with a strong sense of ownership
• Basic knowledge of SaaS architecture
• Familiarity with SSO (Single Sign-On), APIs, and SFTP is advantageous
• Experience using CRM or support tools
• Proficiency with documentation tools and ticketing systems
• Background in supporting enterprise SaaS products
• Exposure to HR Tech or employee engagement platforms
• Experience collaborating with global teams and working with US clients