Product Support Specialist

As a Product Support Specialist at Writesonic, you'll help customers get the most out of our AI SEO and Generative Engine Optimization (GEO) tools, resolving issues, answering questions, and empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.

Requirements

• 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools
• Excellent communication skills (written & verbal) with the ability to simplify complex concepts
• Experience using support platforms like Intercom, Zendesk, or Freshdesk
• Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues
• Passion for customer experience—empathetic, patient, and proactive
• A fast learner who thrives in a high-growth, remote-first startup environment

Benefits

• Competitive compensation
• Performance-based incentives
• Remote-first flexibility with global collaboration
• Opportunities to grow into customer success, product, or operations roles
• A supportive, diverse team that values learning and celebrates wins together