Product Specialist (Support)

Juicebox is hiring a Product Specialist to join their customer support and product quality team. The role involves responding to support tickets, investigating live issues, and partnering with engineering and product teams to resolve customer issues.

Requirements

• 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company
• Clear and calm communication skills, especially when customers are blocked
• Curiosity and scrappiness in investigating bugs and root cause analysis
• Ability to balance fast response times with thoughtful root cause analysis
• Organized, proactive, and able to coordinate across functions

Benefits

• Competitive salary
• Benefits package
• Opportunity to work with a fast-growing AI SaaS company
• Collaborative and dynamic work environment