Product Support Specialist

We are looking for a Product Support Specialist to provide front-line support to our live customers, ensuring their successful operations on our software. As a key member of our Support team, you will deliver best-in-class support via live chat and calls, escalate bugs and feature requests, and cultivate strong customer relationships.

Requirements

• Excellent written English communication skills
• Strong academics from a top undergraduate program
• 1 - 3 years experience in technical support at a relevant technology company
• Proven track record of past success and role progression
• A knack for understanding and solving technical issues
• Ability to multitask and prioritize between competing tasks
• A passion for helping customers