Software Product Support Specialist

We're looking for a Product Support Specialist to join our dynamic, smart, positive, and passionate Customer Support Team. If you possess exceptional analytical problem-solving skills and enjoy building and maintaining customer relationships, then this is just the right fit for you!

Requirements

• Exceptional customer service skills and telephone etiquette
• Successful, proven experience showing superior communication skills (both written and oral)
• Ability to set priorities and meet service level targets in a fast-paced, multitask dependent environment
• Having the intuition for finding multiple ways to solve complex problems
• Resourcefulness in identifying alternative approaches when obstacles are encountered
• You have supported and/or worked with multiple software applications
• An eye for problem solving and an empathetic ear for listening
• Possess a strong internal drive to learn and be accountable
• Team player who emphasizes collaboration and is highly motivated, energetic, reliable, and goal-oriented

Benefits

• Work from home or office flexibility
• Flexible hours to support your work-life balance
• Competitive benefits package, including 100% dental reimbursement
• Retirement Savings Plan with company matching
• Training budget and professional development programs to help keep you sharp
• Fully stocked kitchen at the office with everything from healthy meal options to sweet treats, plus a variety of caffeinated and non-caffeinated drinks to keep you fueled through the day
• A fun and engaging culture, with virtual and in-person social events, learning opportunities, and a games room and lounge
• A wellness budget to support your version of wellbeing- however that looks for you!