Customer Support Specialist
BS&A SoftwareLansing, Michigan, United States
Posted March 12, 2026
Full Time
About the Company
BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country.
Job Description
BS&A Software is seeking a dynamic and highly motivated Enterprise Customer Support Specialist to join their team. The successful candidate will provide professional, courteous, and efficient product support for BS&A Software's applications, with a focus on establishing and maintaining relationships with customers.
Requirements
- Proven experience in technical support or similar customer-focused role
- Familiarity with enterprise software solutions
- Exceptional communication skills
- Strong understanding of procedural concepts
- Ability to maintain composure and confidence in unfamiliar situations
- Ability to manage stress and anxiety levels in complex and fast-paced environments
- Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment
- Ability to work well with other company staff members to support the company's growth plan
Benefits
- Competitive pay
- Health Insurance – BCBS of Michigan – Employer-paid premium
- Health Savings Plan – Employer contributes 75%
- Dental Insurance – Employer-paid premium
- Vision Insurance – Employer-paid premium
- Retirement – 401(k) – Employer-paid
- Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
- Paid Parental Leave
- Disability Insurance – Employer-paid premium
- Life Insurance – Employer-paid premium
- Generous PTO and Holiday Time
- Company-sponsored events