Principal Enterprise Architect
ASAPPMountain View, California, United States • New York, New York, United States
Posted May 27, 2026
180000 - 200000 USD
Full Time
About the Company
ASAPP is an AI solution provider specializing in transforming customer service through generative and agentic AI. By automating complex tasks, ASAPP's solutions enhance efficiency, redefine the role of AI in contact centers, and drive digital transformation. Leading enterprises leverage ASAPP to expand capacity and shift their contact centers from cost centers to value drivers.
Job Description
ASAPP is hiring a Principal Enterprise Architect to design and implement the implementation of their Customer Experience Platform (CXP) in large enterprises. The role involves leading technical design workshops, producing reference architectures, and translating ASAPP's Agentic AI capabilities into concrete integration patterns. The ideal candidate has 10+ years of experience in enterprise architecture, significant time in contact center and CX, and expertise in telephony and CCaaS systems.
Requirements
- Deeply experienced in enterprise, solution, or domain architecture
- Significant time in contact center, CX, or telephony
- Deep telephony / CCaaS expertise
- Cloud and integration fluency
- Vibe-coding fluency
- Workshop-ready communicator
- Pragmatic and sales-energized
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave
- 3 weeks paid time off (increases with tenure) along with sick leave
