ASAPP is an AI solution provider specializing in transforming customer service through generative and agentic AI. By automating complex tasks, ASAPP's solutions enhance efficiency, redefine the role of AI in contact centers, and drive digital transformation. Leading enterprises leverage ASAPP to expand capacity and shift their contact centers from cost centers to value drivers.
Open Positions
Demo Engineer
About three years of professional engineering experience, comfortable across the stack, and hands-on use of Claude Code or a similar agentic coding tool
Staff Demo Engineer
Ten years of software development experience, four years in sales or marketing engineering, and hands-on experience with Claude Code
Staff Site Reliability Engineer
BS or MS degree in Computer Science or equivalent hands-on experience, +10 years of relevant experience, and strong communication skills
Principal Enterprise Architect
10+ years of experience in enterprise architecture, significant time in contact center and CX, and expertise in telephony and CCaaS systems
Director of Solutions Engineering
10+ years in Solution / Sales Engineering, technical depth, executive presence, and builder’s instincts
Research Scientist, Conversational AI
PhD in a relevant field, strong research experience in LLMs, Conversational AI, or Speech systems, experience in coaching and guiding junior researchers
Lead AI/ML Engineer
6+ years of experience in Machine Learning or AI systems, hands-on experience in LLMs, speech, or conversational AI systems, and proficiency in Python and ML frameworks like PyTorch or TensorFlow
Lead Customer Engineer
5+ years experience. Deep AI agent understanding. Strong communication & relationship skills. Comfortable with fast-paced environments
Account Director
5+ years of sales experience, CRM software skills, and self-motivation required
Solutions Engineer
2-5+ years of experience in pre-sales and/or business value, excellent communication skills, and a deep understanding of technical environments