Lead AI/ML Engineer
ASAPPMountain View, California, United States • New York, New York, United States
Posted March 5, 2026
170000 - 190000 USD
Full Time
About the Company
ASAPP is an AI solution provider specializing in transforming customer service through generative and agentic AI. By automating complex tasks, ASAPP's solutions enhance efficiency, redefine the role of AI in contact centers, and drive digital transformation. Leading enterprises leverage ASAPP to expand capacity and shift their contact centers from cost centers to value drivers.
Job Description
At ASAPP, our mission is to deliver the best AI-powered customer experience. We are seeking a Lead AI/ML Engineer to join our Core GenerativeAgent team and lead the design and delivery of end-to-end voice AI solutions.
Requirements
- 6+ years of experience in Machine Learning or AI systems
- Proficiency on Python and ML frameworks like PyTorch or TensorFlow
- Proven experience leading complex, cross-functional AI initiatives
- Experience building or integrating speech-to-text and text-to-speech systems
- Deep understanding of latency-sensitive system design and distributed architectures
- Strong proficiency in Python and ML frameworks such as PyTorch or TensorFlow
- Strong experience integrating foundational models into production applications
- Understanding of RAG pipelines, prompt engineering, and vector search
- Experience deploying and scaling AI systems using AWS (required), Docker, Kubernetes, and CI/CD practices
- Strong communication skills with the ability to align engineering, product, and executive stakeholders
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
