Lead Customer Engineer
ASAPPMountain View, California, United States • New York, New York, United States • Mexico City, Mexico City, Mexico • India
Posted September 29, 2025
Full Time
About the Company
ASAPP is an AI solution provider specializing in transforming customer service through generative and agentic AI. By automating complex tasks, ASAPP's solutions enhance efficiency, redefine the role of AI in contact centers, and drive digital transformation. Leading enterprises leverage ASAPP to expand capacity and shift their contact centers from cost centers to value drivers.
Job Description
ASAPP is seeking a Lead Customer Engineer to drive the implementation of GenerativeAI solutions for large clients. The role involves owning the AI agent building process, partnering with cross-functional teams, and acting as a customer advisor to drive product roadmaps. The company prioritizes speed, customer obsession, and a fast-paced, growth-oriented environment.
Requirements
- 5+ years of relevant experience
- Deep technical skills in AI agent design
- Strong communication and relationship-building skills
- Comfort in fast-moving environments
Benefits
- Competitive compensation
- Stock options
- Comprehensive medical, vision, and dental insurance
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave
- 3 weeks paid time off and unlimited sick leave
