Service Desk Technician
Ascend TechnologiesLittle Rock, Arkansas, United States
Posted April 3, 2026
45000 - 45000 USD
Full Time
About the Company
Ascend Technologies is an award-winning technology solution provider specializing in cybersecurity, cloud services, infrastructure management, and Salesforce solutions. With a comprehensive suite of vetted technologies and expert teams, Ascend offers preventative action, continuous monitoring, and innovative tools to help organizations thrive. The company's core values of client success, teamwork, integrity, accountability, and transparency drive its commitment to delivering exceptional results in an ever-changing tech landscape.
Job Description
Service Desk Technician role requires a customer service-oriented individual with a good technical aptitude to act as the first point of IT support for Ascend customers. The position involves resolving end-user incidents and requests efficiently, explaining technical issues in a way clients can understand, and providing high-end, customer-focused service.
Requirements
- Act as the first point of IT support for our customers
- Answering incoming calls, emails, and web-submissions in a customer-friendly and efficient manner
- Resolve end-user incidents and requests efficiently
- Explain technical issues and terms in a way our clients can understand
- Provide high-end, customer-focused service
- May have on-call responsibilities and occasional weekend/holiday work requirement
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings options
- Flexible time off (FTO)
- Professional development opportunities
