Service Desk Technician
Whitley PennDallas, Texas, United States
Posted March 18, 2026
Full Time
About the Company
Whitley Penn is a full‑service accounting and advisory firm that delivers business process improvement, valuation, tax, audit, and transaction advisory services to a diverse client base. Leveraging a multidisciplinary team, the firm also offers specialized solutions in data analytics, cybersecurity, AI strategy, and oil‑and‑gas outsourcing, enabling clients to optimize operations and mitigate risk. Recognized as a Top 100 firm in the U.S. and awarded “Best of the Best” by INSIDE Public Accounting, Whitley Penn combines deep industry expertise with a culture of respect, encouragement, and swift adaptability to meet each client’s unique needs.
Job Description
Whitley Penn is looking for a Service Desk Technician to join our Information Technology (IT) team. The successful candidate will be an energetic self-starter that values integrity, reliability and has a passion for excellence.
Requirements
- Receive and respond to client support tickets and service requests within established Service Level Agreement (SLA) utilizing and demonstrating excellent customer service skills.
- Undertake initial diagnostics of ticket, incident or received service request, use available tools (knowledge management, remote control & incident management applications), and resolve as many contacts as possible on first contact.
- Meet or exceed the service level defined when responding to incoming incidents and requests.
Benefits
- Firm Paid Medical Insurance (Free Employee Only Coverage on 2 of 3 plans)
- Voluntary Dental and Vision Insurance
- 17 Annual Firm holidays, with extended breaks around July 4 and year end
- 20 days PTO
- Paid Maternity and Parental Leave
- 401(k) with Profit Sharing
- Discretionary Bonus Program
- Health & Wellness Program
- Pet Insurance
