Larson Design Group is seeking a Service Desk Technician to provide technical assistance to employees via phone, email, and in-person support. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and a customer-first approach. This role offers an excellent opportunity to build a solid foundation in IT support while developing technical troubleshooting skills and documentation practices.
Requirements
- Serve as the primary point of contact for end-users seeking technical assistance
- Provide Level 1 troubleshooting and resolution for Windows operating systems, Microsoft 365 applications, network connectivity, printers, and general hardware and software issues
- Accurately document all support interactions, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system
- Escalate complex or unresolved technical issues to Senior Service Desk Technicians or appropriate IT teams following established escalation procedures
- Perform identity and access management tasks including Active Directory and Microsoft Entra ID (Azure AD) administration
- Configure, deploy, and maintain end-user workstations, laptops, and mobile devices
- Maintain and troubleshoot peripheral equipment including printers, scanners, monitors, docking stations, and other desktop hardware
- Diagnose, contain, and escalate viruses, malware, and security threats while implementing preventative security measures
- Provide clear and patient training to end-users on IT systems, software applications, and cybersecurity best practices
Benefits
- Flexible work environment
- Paid training for required licensure
- Competitive benefits
- Bonus plans
- Company-funded Employee Stock Ownership Plan (ESOP)