Service Desk Technician

Larson Design Group is seeking a Service Desk Technician to provide technical assistance to employees via phone, email, and in-person support. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and a customer-first approach. This role offers an excellent opportunity to build a solid foundation in IT support while developing technical troubleshooting skills and documentation practices.

Requirements

• Serve as the primary point of contact for end-users seeking technical assistance
• Provide Level 1 troubleshooting and resolution for Windows operating systems, Microsoft 365 applications, network connectivity, printers, and general hardware and software issues
• Accurately document all support interactions, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system
• Escalate complex or unresolved technical issues to Senior Service Desk Technicians or appropriate IT teams following established escalation procedures
• Perform identity and access management tasks including Active Directory and Microsoft Entra ID (Azure AD) administration
• Configure, deploy, and maintain end-user workstations, laptops, and mobile devices
• Maintain and troubleshoot peripheral equipment including printers, scanners, monitors, docking stations, and other desktop hardware
• Diagnose, contain, and escalate viruses, malware, and security threats while implementing preventative security measures
• Provide clear and patient training to end-users on IT systems, software applications, and cybersecurity best practices

Benefits

• Flexible work environment
• Paid training for required licensure
• Competitive benefits
• Bonus plans
• Company-funded Employee Stock Ownership Plan (ESOP)