Product Support Specialist - Americas
AshbyRemote - North to South America
Posted January 14, 2026
Full Time
About the Company
Ashby is building the next generation of enterprise software, a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process better.
Job Description
Product Support Specialist - Americas role requires working directly with customers, providing complex integration troubleshooting, and creating detailed workflow instructions. The role involves working on projects that improve workflows and requires strong problem-solving skills, attention to detail, and principled thinking.
Requirements
- Experience with complex and rapidly evolving products
- Strong problem-solving skills
- Attention to detail and thoroughness
- Principled thinking and ownership
- B2B support experience
- Highly technical skills
Benefits
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave
- Generous equipment, software, and office furniture budget
- $100/month education budget
- Top-notch health insurance
