Product Support Specialist - APAC
AshbySingapore, Singapore ⢠Philippines ⢠Australia
Posted June 16, 2025
Full Time
About the Company
Ashby is building the next generation of enterprise software, with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process better.
Job Description
We're hiring a Product Support Specialist in the APAC region to provide world-class support to customers based in Europe and Asia. The role involves working directly with customers, troubleshooting complex integration issues, and providing detailed workflow instructions. The ideal candidate has experience with complex products, strong problem-solving skills, and a keen attention to detail.
Requirements
- Experience with complex and rapidly evolving products
- Strong problem-solving skills
- Ability to work independently and prioritize ownership in finding solutions
- Excellent communication and customer service skills
- B2B support experience, ranging from Small Business through Enterprise organizations
Benefits
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget
