Product Support Specialist - Australia
AshbyAustralia
Posted February 20, 2026
Full Time
About the Company
Ashby is building the next generation of enterprise software, with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.
Job Description
We're hiring a Product Support Specialist to join our team in Australia. The role involves working closely with customers, troubleshooting complex integrations, and guiding customers through workflows and best practices. The ideal candidate has experience with complex products, strong problem-solving skills, and a keen attention to detail.
Requirements
- Experience with and knowledge of complex and rapidly evolving products
- Strong problem-solving skills
- Attention to detail and ability to write clear and thorough responses
- Ability to work independently and proactively find solutions for customers
- Experience offering B2B support to customers, ranging from small business through enterprise organizations
Benefits
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Generous paid family leave
- Generous equipment, software, and office furniture budget
- $100/month education budget with manager approval
