FRONT DESK CONCIERGE

The Front Desk Concierge maintains a professional and courteous environment for residents by providing a high level of customer service and sense of safety for residents.

Requirements

• Provides security presence on-site.
• Greets guests and residents; gets to know building residents.
• Obtains resident approval before sending up guests.
• Manages guest check-in process.
• Communicates resident concerns to property management.
• Assists residents with making repair requests to management as necessary.
• Monitors security systems and cameras.
• Reports any misconduct, incidents, and damages to property management for attention and repair.
• Maintains accurate records of incoming and outgoing packages and deliveries.
• Maintains accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes.
• Reports any illegal activities to property management.