As the Certified Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC), you'll be a vital member of our veterinary medical team. You'll support two medical functions--high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC)--for pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community.
Requirements
- Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery
- Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs
- Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients
- Communicate effectively with clients using a kind, nonjudgmental approach--assist with intake, obtain history and discharge patients
- Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily
- Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission
- Ensure staff consistently delivers high-quality patient care and adheres to CM's standard operating procedures and guidelines
- Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can--and should--actively support the animals' behavioral and mental health in everything they do
- Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
- Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs
- Train and onboard new nursing team members, including hands-on skills training and weekly online training modules
- Monitor and assess trainees' progress, provide regular developmental feedback and coaching
- Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration
- Serve on the CVC Leadership Team
- Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback
- Work with the CVC Leadership Team to achieve daily clinic goals
- Lead a culture of safety and security in the clinic--report safety incidents promptly and address root causes to prevent future injuries or accidents
- Assist with hiring new staff
- Schedule nursing staff for optimal coverage
- Manage team time and attendance--review time sheets for accuracy, review and approve time off requests according to clinic guidelines
- Facilitate daily huddles to ensure staff have information they need each day
- Meet regularly with the CVC management team; provide open communication, feedback and solutions when things aren't working as they should
- Attend required workshops or meetings
Benefits
- Affordable health coverage
- Employer-paid dental
- Optional vision coverage
- Employer-paid life and long-term disability insurance
- Robust professional development opportunities
- Three paid continuing education days
- CE stipend
- Competitive financial incentives
- Veterinary state license fee reimbursement
- 401(k) plan with generous employer contributions
- Flexible time off
- Paid parental leave
- Company paid holidays
- Paid personal time off
