Associate Technical Support Engineer

The Associate Technical Support Engineer will troubleshoot and resolve chemical engineering related industry problems using AspenTech’s proprietary software, communicate with customers, and develop technical white papers and training materials. The role involves working with customers, participating in pre-release beta software testing, conducting pre-sales product demos, and deploying AspenTech solutions in customer business environments.

Requirements

• Bachelor's degree in Chemical Engineering or closely related discipline
• 0-2 years of relevant experience
• Strong understanding of Chemical Engineering principles
• Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries
• Detail-oriented with hands-on problem-solving skills
• Prior exposure to AspenTech products or competitor tools
• Strong written and verbal communication skills
• Strong customer first mindset
• Ability to manage multiple responsibilities and competing priorities
• Ability to travel

Benefits

• Thorough training program
• Mentored hands-on work
• Real-world customer problem solving