Experienced Customer Service Technical Support Specialist

At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users’ lives, simplifying their everyday routines and enhancing convenience. The Customer Service Technical Support Specialist is an integral part of providing our customers with outstanding experience.

Requirements

• 3-5 years experience in a customer facing role
• Strong analytic and logical problem-solving skills with a demonstrated attention to detail are required.
• Hands on Mechanical aptitude with Installation experience.
• Strong listening and interpersonal skills with the ability to effectively work and communicate with internal and external customers.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to manage projects and recognize improvements needed by customers.
• Ability to work on complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations with a customer focus.
• Limited travel for field troubleshooting, repairs and replacements.
• Ability to lift up to 50lbs on occasion.
• Bachelors or Associates Degree in a technical field preferred, but not required with relevant job experience.

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career