Technical Support Specialist
ASSA ABLOYPhoenix, Arizona, United States • Austin, Texas, United States
Posted May 6, 2026
Full Time
About the Company
ASSA ABLOY is a global leader in door opening solutions, using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports, and businesses.
Job Description
We’re looking for a Technical Support Specialist to join our growing Customer Success organization. This role sits at the intersection of customer support, technical problem-solving, and enablement. You’ll be a frontline resource for customers while also helping shape how support works as we scale.
Requirements
- 3+ years of experience in technical support at a software or SaaS company
- Experience handling Level 1 and Level 2 support tickets
- Strong written and verbal communication skills
- A customer first attitude
- Problem-solver with a proactive, can-do attitude
- Comfort working directly with customers on technical issues
- Ability to document processes and explain technical concepts clearly
- Light coding skills (e.g., JavaScript, Python, SQL) or experience troubleshooting APIs and integrations
Benefits
- Bonus
- 401(k) plan
- Education assistance
- Company car
