IT Service Relationship Manager

We're seeking an IT Service Relationship Manager to help shape how IT services are adopted across a global organization. As a key member of the Service Management Office, you'll drive communication, collaboration, and adoption of service management ways of working across IT teams.

Requirements

• Experience or strong understanding of IT Service Management (ITSM) and ITIL frameworks
• Background in service delivery, IT operations coordination, or ITSM support roles
• Strong stakeholder management and communication skills across technical and non-technical audiences

Benefits

• Meaningful mission – Improve how teams collaborate and deliver services across a global organisation
• Innovation and scale – Work across international teams and contribute to evolving service management practices
• Autonomy and trust – Take ownership of relationships, communication, and how improvements are driven
• Growth and development – Strengthen your influence, facilitation skills, and career within ASSA ABLOY Group IT
• Work–life balance – Hybrid working and a culture that supports sustainable performance