Service Owner - Global Service Desk
ASSA ABLOYMalmö, Sweden
Posted April 24, 2026
Full Time
About the Company
ASSA ABLOY is a global leader in access solutions, with a mission to create a safer and more open world.
Job Description
Shape the future of IT support through experience, data, and intelligent automation. As Service Owner - Global Service Desk, you'll take full end-to-end ownership of the Global Service Desk, ensuring reliable day-to-day operations while driving its evolution into a more automated, intelligent, and user-centric service.
Requirements
- Experience as Service Owner, Service Manager, or similar role in a global IT environment
- Strong understanding of ITSM frameworks (e.g. ITIL) and service governance
- Experience introducing or operating automation, self-service, and AI- or chatbot-enabled capabilities within an IT support environment
- Hands-on experience with ServiceNow and Microsoft 365
- Strong analytical mindset with a data-driven approach to service improvement
- Fluency in English and Swedish
Benefits
- Meaningful mission
- Innovation and scale
- Autonomy and trust
- Growth and development
- Work–life balance
