Software Engineer - AI Agents & Platform
AssembledSan Francisco, California, United States
Posted April 16, 2026
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is the only unified platform that orchestrates both human agents and AI at scale. The company is building the platform that makes AI and human collaboration actually work.
Requirements
- 5+ years of experience in software engineering as an individual contributor
- Highly ambitious and driven
- Put customers first, focusing on real problem-solving and making life easier for support agents
- Enjoy fast-paced environments and can quickly adjust when new insights come from customers or prospects
- Have a bit of a maverick streak that helps you come up with creative solutions for tough problems
- Have made a noticeable impact on small teams and have solid experience contributing in startups or smaller companies
- Have worked with LLMs and are excited to dive into them every day
- Stay humble and open to feedback, value teamwork, and are always ready to learn and grow
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- 401(k) plan enrollment
