Manager, Implementation Services- 1 year term

Assent is a leading AI native platform for supply chain sustainability and compliance. We're seeking a Manager, Implementation Services to lead our Implementation Consulting team and deliver excellent customer engagement experiences.

Requirements

• Manage the day-to-day operations of the Implementation Consulting team
• Anticipate, plan, and manage the transition of customer accounts
• Support Implementation Consultants in the onboarding process
• Review and develop Implementation through performance management and training initiatives
• Promote a congenial, productive, collaborative, and service-oriented work culture
• Guide the team to successfully collaborate with remote international workforce
• Partner with members of the assigned account team to support customer escalations
• Provide timely and valuable feedback and recommendations to Directors
• Track and report on important business KPIs
• Advocate and cooperate with all internal groups to ensure alignment on special projects and execution
• Stay current with regulatory updates to best support the team and customers
• Collaborate with Supplier Success, Sales, and Data management on process improvements

Benefits

• Comprehensive benefits packages
• Vacation time that increases with tenure
• Life leave days
• Flexible work options
• Volunteer days
• Professional development days
• Corporate bonus program
• Retirement savings options