Level 1 Technical Engineer
Asset Technology Group IncFlorence, South Carolina, United States
Posted January 21, 2026
Full Time
About the Company
Asset Technology Group Inc is a managed service provider delivering comprehensive IT support and infrastructure solutions, including help desk services, network deployment, VoIP management, and project execution for business clients.
Job Description
The Level 1 Technical Engineer will handle incoming support requests with stellar customer service, diagnose and troubleshoot basic hardware and software issues, and maintain professional behavior on the phone and on site.
Requirements
- 2 years of related experience OR education
- CompTIA A+ Certificate (Heavily preferred)
- Ability to troubleshoot a variety of IT related issues in a business network environment
- Good Communication Skills
Benefits
- CJIS compliance
- Ticket efficiencies: Average ticket response time - 15-minutes, Average ticket resolution time - 30-minutes
- Customer Surveys (ticket surveys, monthly surveys)
- 6-hour daily model
