Customer Support Representative (Bilingual, Spanish)

AssetWatch is seeking a Customer Support Representative to support external customers with hardware and network outages. The role requires fluency in English and Spanish and collaboration with stakeholders to ensure timely resolution and long-term solutions.

Requirements

• 2+ years of experience in technical support or a related field
• 2+ years of customer service experience (in-person or virtual)
• Professional fluency in both English and Spanish (written and verbal)
• Experience working in high-volume support environments and ticketing systems
• Experience with CRM platforms (Salesforce strongly preferred)
• Ability to effectively use remote communication tools (e.g., Zoom, Slack)
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment

Benefits

• Competitive compensation package
• Flexible work schedule
• Comprehensive benefits
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO