Director, Operations Sales Strategy and Execution

The Director, Operations Sales Strategy and Execution is responsible for defining, executing, and continuously improving Assurant's cross-sell and upsell sales strategy across U.S. Connected Living Operations.

Requirements

• Bachelor’s degree or equivalent experience
• 8+ years of experience in inside sales, contact center sales, or revenue growth roles
• 5+ years leading sales programs in a B2B2C environment
• Demonstrated experience embedding sales motions into service, claims, or support interactions
• Strong understanding of contact center operations, digital customer journeys, and CX metrics
• Proven ability to design scalable sales programs and lead execution across multiple channels
• Exceptional stakeholder management and executive communication skills
• Strong analytical mindset with experience using data to drive sales performance improvements
• Ability to lead through influence in complex, matrixed organizations
• High ownership, accountability, and bias for action
• Experience in insurance, warranty, protection, telecom, retail services, or device lifecycle programs preferred
• Experience selling value-added services during claims or support interactions a plus