Field Services Technician I

The Field Service Technician plays an important role in enabling a seamless user experience, providing end-to-end onsite and remote user support, managing inventory, assets, and e-recycling, and diagnosing hardware issues.

Requirements

• High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services
• Strong knowledge in policies and procedures related to requested support activities
• Ability to lift weights of 50lbs/22kg
• Strong Communication Skills, Written and Verbal English required

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays