Field Support Technician

The Field Support Technician plays an important role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment.

Requirements

• High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services
• Strong knowledge in policies and procedures related to requested support activities
• Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction
• Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work
• Provide general IT support within a high volume and fast-paced technology environment
• Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies
• Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, Upgrades
• Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
• Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools
• Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients
• Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options)
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law