Lab Networking Field Service Technician

The Lab Networking Field Service Technician is responsible for supporting enterprise lab network infrastructure across multiple lab sites in the Bay Area, including hardware installation, cabling, equipment relocation, and on-site troubleshooting. The technician will work closely with cross-functional engineering teams and act as the on-site point of contact for lab users needing networking or infrastructure support.

Requirements

• High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles
• Proven ability to follow documented procedures and adapt to new assignments with minimal supervision
• Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law