The Service Delivery Senior Manager is a client facing role that requires leadership, strong ability to multitask, prioritize, communicate, and direct diverse teams. Responsibilities include interviewing, hiring, and managing personnel, ensuring work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.
Requirements
- Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
- Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management
- Strong analytical, organizational, communication and presentation skills
- Highly adaptable with the ability to effectively manage multiple concurrent work streams
- Strong business acumen and the ability to provide operational, technical and financial oversight
- Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment
- Passionate about the IT industry and how new technology can improve business outcomes
Benefits
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
