Onsite Technical Support & Sales Representative

This position requires newly hired Technical Support and Sales Representatives. They will evaluate and troubleshoot customer concerns, utilize call center technology, and sell Asurion smart home and other products on every call. The pay rate is $20.00 /hour base pay with an additional Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes.

Requirements

• Highschool Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn

Benefits

• Base pay is guaranteed and paid biweekly
• Earned pay can now be accessed early!
• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Employee discount program on everyday products and services