Sr. IT Engineer

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm and finally move AI pilots into production. We're looking for our first IT Engineer in North America — someone who will be the face of IT across the region during US working hours.

Requirements

• 3+ years of experience in IT engineering, IT operations, or a similar systems/infrastructure support role.
• Strong hands-on experience with identity and access management, specifically Okta (or a comparable IdP), including SSO, SCIM provisioning, lifecycle management, and group/policy configuration.
• Experience with endpoint management tools — Jamf (macOS) and Microsoft Intune (Windows) — including device enrollment, policy deployment, and troubleshooting.
• Proficiency with SaaS productivity and collaboration tools: Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), and similar platforms.
• A deep ownership mindset — you treat the region’s IT experience as your product, not just a queue of tickets.
• An automation-first mentality — you instinctively look for ways to script, automate, and eliminate toil rather than repeating manual work.
• Strong problem-solving skills with a bias toward finding and fixing root causes, not just symptoms.
• Excellent communication and interpersonal skills — you’re comfortable being the go-to person for a region and can build trust with stakeholders at all levels.
• Experience managing employee onboarding and offboarding processes from an IT perspective.
• Ability to work independently and exercise strong judgment as the sole IT representative in the region.

Benefits

• Competitive Compensation
• Health & Wellness
• Flexible Time Off & Leave Policies
• Accelerated Growth & Learning
• AI Native Culture
• Global, Remote-First, High-Trust