Zendesk Consultant
atlantis dx GmbHHamburg, Germany
Posted March 4, 2026
Full Time
About the Company
atlantis dx is an IT service provider with experience in digitalization, offering complex projects in the B2B and B2C environment.
Job Description
Zendesk Consultant supports customers in using Zendesk to improve customer service, accompanying projects from conception to implementation.
Requirements
- Accompany customers through all phases of a project
- Translate customer requirements into solution concepts and implement them
- Implement innovative topics such as AI agents
- Manage project planning and implementation
- Develop demanding CX strategies
- Familiar with agile methods and complex requirements
- Responsible for tasks beyond own field
- Familiar with Zendesk or other CX tools and administration
- Understanding of IT relationships and processes
- Fluent German speaker
Benefits
- Flexible working hours with core working hours
- 2 days of home office per week
- Regular team events, afterwork, and sports events
- Team lounge with amenities
- Sports offers through 'Urban Sports'
- Employee discounts through 'corporate benefits'
- Additional health insurance through Barmenia
- Paid Social Day per year
