Zendesk Services Consultant

As a Zendesk Services Consultant, you will manage a portfolio of customers, demonstrating ongoing value to minimize churn and contraction, and prioritize tasks within available hours. You will maintain product expertise across the Zendesk product line, guide and educate customers, and delegate customer requests to colleagues globally.

Requirements

• 3+ years of professional consulting or customer success experience
• Good understanding of support process and infrastructure
• Excellent instincts and ability to interface at Manager-Level with ease
• Excellent communication, interpersonal skills, and eloquent writing skills
• Empathy and a unique ability to understand customer needs

Benefits

• Hybrid work schedule
• Opportunity to work with a global team
• Professional development opportunities
• Flexible work arrangements
• Ability to travel internationally 10% of the time