Service Desk Analyst
AtturraSydney, New South Wales, Australia
Posted April 9, 2026
Full Time
About the Company
Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.
Job Description
Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. The role involves daily interaction with end-users, requiring efficient problem-solving and customer service skills.
Requirements
- 2 years prior experience in a Service Desk or Network Operations Centre (NOC)
- Strong ability to diagnose and effectively troubleshoot IT issues
- Demonstrated problem-solving and analytical skills
- Ability to manage stakeholder expectations and build strong working relationships
Benefits
- Career growth via succession planning, internal mobility programs, and mentorship opportunities
- Ongoing investment in professional development through industry certifications
- Employee benefits, recognition, and wellbeing platform
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered
