Service Desk Analyst (NSW)
St Vincent's Health AustraliaSydney, New South Wales, Australia
Posted April 9, 2026
Full Time
About the Company
St Vincent's Health Australia is a healthcare provider that values inclusivity and diversity, and acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
Job Description
We are seeking an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent's. The successful candidate will provide prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
Requirements
- Tertiary qualification with some experience in Information Technology or qualified by experience in this field
- Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
- Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
- Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
- Knowledge or experience within the healthcare or similar large scale, complex environment
- ITIL v4 Certification – desirable
- Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
- Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role
Benefits
- Competitive salary packaging options
- Discounted private health insurance
- Employee Assistance Program for staff and their families
- Access to the Fitness Passport (FP)
