Service Desk Analyst (QLD)
St Vincent's Health AustraliaQueensland, Australia
Posted May 20, 2026
Full Time
About the Company
We are a healthcare organization committed to providing compassionate and innovative care, enabling hope for those we serve.
Job Description
We are sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s. The role involves delivering prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
Requirements
- Tertiary qualification with some experience in Information Technology or qualified by experience in this field
- Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
- Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
- Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
- Knowledge or experience within the healthcare or similar large scale, complex environment
- ITIL v4 Certification – desirable
Benefits
- Competitive salary packaging options
- Discounted private health insurance
- Employee Assistance Program for staff and their families
- Access to the Fitness Passport (FP)
