Service Desk Analyst (Fixed term)

Service Desk Analyst required to join the Service Desk Teams within St Vincent's Health Australia. Provide technical support to users, troubleshoot hardware and software issues, and collaborate with vendors. Tertiary qualification and experience in IT required. 8-month max term position based in Melbourne.

Requirements

• Tertiary qualification with some experience in Information Technology or qualified by experience in this field
• Excellent written and verbal communication skills
• Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
• Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
• Knowledge or experience within the healthcare or similar large scale, complex environment
• ITIL v4 Certification – desirable
• Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
• Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role

Benefits

• Competitive salary packaging options
• Discounted private health insurance
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)