Customer Experience Specialist

Aura connects people around the world through a brilliant photo-sharing experience. We're seeking a Customer Experience Specialist to support customers via email, phone, and chat, delivering a high-quality, human-first experience. The ideal candidate will be fluent in English, have 1+ year of customer support experience, and a technical aptitude for iOS / Android apps and connectivity troubleshooting.

Requirements

• Fluent in English(written & spoken)
• 1+ year customer support experience (email/chat/phone environment)
• Experience with Zendesk or similar CRM tools
• Strong communication and empathy skills
• Technical aptitude (iOS / Android apps, connectivity troubleshooting)
• High attention to detail and problem-solving ability
• Comfortable learning new tools, systems, and technologies quickly

Benefits

• Competitive compensation
• Employer-sponsored 401(k) with 4% company match
• Comprehensive health plans
• Generous stock option program
• Flexible time off
• Monthly fitness and wellness allowance
• Lunch and snacks provided in NYC and SF offices