Customer Service Team Leader
Aussie BroadbandTraralgon, Victoria, Australia
Posted May 8, 2026
Full Time
About the Company
Aussie Broadband is a proud Equal Opportunity Employer that values diversity and inclusion, with a focus on delivering exceptional customer experiences.
Job Description
Lead a team of consultants supporting residential customers with technical and account enquiries, oversee performance, and ensure service standards are met.
Requirements
- Telco industry knowledge
- Clear and approachable communicator
- Strong leadership abilities
- Customer service understanding
- Advanced computer skills
- Proficient in negotiation and innovative thinking
Benefits
- 26 weeks paid parental leave for both primary and secondary caregivers
- Discounted internet up to the value of $109 per month
- 20% off our Mobile services
- Flexible working arrangements
- Employee Assistance Program (EAP)
- Discounts with big names like Specsavers, HCF and many more
- Monthly rewards and recognition
- Internal training and resources
- Yearly allowance for amazing Aussie merch
- Fitness Passport for access to multiple gyms and pools across Australia